VIP Access
June 16, 2024
More About VIP Access
• QR/App Code: Scan a QR Code to generate site-specific security codes for strong two-factor authentication to your favorite websites.
Use VIP Access at participating organizations such as eBay, PayPal, E*TRADE, Facebook, Google, or any one of the hundreds of sites within the VIP Network:
https://vip.symantec.com
Features
Strong Authentication
VIP Access adds strong authentication to your normal login in one of the following ways:
• Dynamically generate a one-time use security code on your mobile device. Use that code along with your username and password.
• Receive a push notification on your mobile device that you approve as authentication. If your organization requires you to define an additional device authentication mechanism to meet the security requirements, you are prompted for the additional local authentication such as PIN, pattern, password, or fingerprint.
• Enter a challenge number on your mobile device that you receive during authentication. The challenge number proves that you are physical present during authentication.
• Use fingerprint or your security code in a push notification to authenticate yourself on your mobile device.
Note: Fingerprint authentication requires that your mobile device is fingerprint capable and that you have registered a fingerprint on the device.
The strong authentication method you use depends on the method implemented by your participating organization.
You can generate a security code even if you do not have a network or mobile connection.
QR/App Codes
Scan a QR Code at participating organizations such as Google, Facebook, Amazon, and more to generate a security code every 30 seconds to securely sign in. Enter this security code along with your password to add strong authentication to your favorite websites.
Be sure to read the VIP End User Agreement after downloading VIP Access:
Latest Version
June 16, 2024
Symantec VIP
Tools
Android
9,557,904
Free
com.verisign.mvip.main
Report a Problem
User Reviews
A Google user
5 years ago
Only downloaded it to give it one star. App is terribly thought out. The fact that you can't transfer it to a new phone without having to re-registered stuff is a very out dated method. You want something that's modern and isn't held back by stupid ideas? Go with Authy. I'm also an app developer and I simply like making fun of others for their terrible ideas. You can easily get locked out of all your 2FA accounts if your phone breaks and you're using this terrible app.
Mr Lagnese
4 years ago
This app likes to uninstall itself which will then lock you out of your 2FA account. I have no idea what causes that. I'm running Andriod 10 on a flagship phone. There is no way to recover from losing the app or phone. There is no token backup or recovery. After having had this app disappear 3 times in 3 years, I am done with it. For accounts that require this kind of token, get a hardware key. If you have the option to use Authy or something like that, use it instead of this junk.
Jay J. D'Lugin
2 years ago
Huge battery drain. Crashes frequently in the background if I forget to close it immediately after using it. This is ridiculous for an authenticator app. I use Google Authenticator, Authy, and Microsoft Authenticator; none of them have these problems. VIP Access is trash, just like all the other Symantec security products. Broadcom made a terrible decision when they bought Symantec in 2019. Symantec's founders laughed their way to the bank after that deal.
JMT
1 year ago
Giant glaring white screen with no dark mode for years now. This is basically a flashlight app with a tiny amount of text. Some of us log into many systems a day and need to leave this open to approve access for long periods of time. You could be saving us loads of battery life with OLED screens, and not blinding us, by simply providing a dark mode. Please? Maybe that will help. :)
Justin Pulsipher
3 years ago
I really dislike the unwieldliness of authenticators in general. I find they create an additional layer of hassle to a process that already involves me logging in 3 to 6 times just to start my day. That said, this app works reliably and I've never had any issues with it. My one big and only complaint is that the widget takes up a large amount of screen real estate that the widget itself doesn't even use which eats up a lot of room that I would rather be using for additional widgets.
mayank acharya
2 years ago
This app was installed on personal device. This app (already installed on my personal device) worked SMOOTHLY on both devices (on personal and organizational). After sometime, the app didn't worked efficiently. My organization advised me to unstall the app (on personal device) on going for fixing the issue. They couldn't fix the issue. Now I reinstalled the app. New Credential ID doesn't work. Please provide me the old credential ID. So, it works for us.
A Google user
6 years ago
After I did an update on my Android, it won't open. This is the 2nd time this has happened with a phone update. Then when I uninstall and reinstall, it gives me a new Credential ID which no longer links up with my bank account. Very frustrating and time consuming to sort out!
A Google user
5 years ago
I liked the app otherwise. But to improve its productivity, custom home screen widgets should be included as well, especially for getting the latest token. Currently, In order to get the latest token, I have to open the app again and again which seems messy to me. A home screen widget would be really helpful for such use cases.
A Google user
6 years ago
I always get this error message "There is an error with your Credential ID. Retry entry" whenever I try to register this stupid app on a new device. I literally copied the Credential ID and security token on a piece of paper just to be sure but still won't work! I tried uninstalling and reinstalling this stupid app but to no avail. One of the worst authentication app in history! Vague address, won't allow to login and register new VIP credential
Marc Kubischta
4 years ago
This works fine for what it is. But there are a few annoying things about the experience of using it. The widget is massive. It used to be 4x1, and now seems to be 4x2. Can this be made smaller or resizeable? Also, the animation of generating the numbers means I have to wait an extra second before I can read them. There really should be no animation before displaying the generated code.
Kyle W
1 year ago
I get the error message "QR code scan limit. Delete unused QR codes...." IMPOSSIBLE to get support for the issue. Makes no sense to have a limit to the number of accounts you can have on the app. PLUS, there is no backup option, or dark mode option, they put very little into the user experience. If it were not for Etrade I would not be using this POS app. The app has a limit of 20 QR code scans. STUPID APP! Why would you limit the number of entries!?!?! 20 scan limit, RIDICULOUS!!!
1860Sky Gypsy
5 years ago
I appreciate that one of sites I do personal business with actually requires me to use VIP Access on the laptop as well as my mobile. I wish more of them used this app as a means of secure login. It must not require much bandwidth because I've never been unable to use it. It's sooooo much better than waiting for a text or email to be sent, with a code that expires in 5 mins., especially since I can't always get a text in our area, & email may require a stronger signal, or there's no Wi-Fi, etc.
A Google user
6 years ago
You would think for an important application that is used to authenticate access to a system, that the company would ensure it worked flawlessly before releasing an update. I've turned off the cell and updated to the 2/10 fix to no avail. Looks like I'll have to reinstall and go thru the hassles of having to get the credentials approved at the companies to allow access for me.
Noah Gekiere
4 years ago
App itself is fine, but often has trouble communicating with my computer to connect to the VPN when confirming through push notifications. When I key the generated number it, it works 100% of the time. But when I confirm through push notifications, it may take 2 attempts (6 times selecting accept) I'm order for it to connect. Not sure if this is an application issue or a server communication issue.
A Google user
6 years ago
Bug fixes and improvements on Feb 10th? That's a joke, bug creation and app failure is more like it. With the "fix" being reinstall. Which takes more time than it does for the company to fix. I've got over 20 sites linked to this app takes days to reinstall. If you can at all pick a different version, by a company that cares before pushing out failed updates which have the potential to cost millions $$$ in lost time a productivity for thier customers... You should do it.
A Google user
5 years ago
Screen animations waste time. Have the developers of this app actually use it on a daily basis and then have them experience the annoying multi sec. wait while the app opens up and does it's flowery screen transitions and flashes in between updating the secure key. These graphics are unnecessary and take up time. I can enter my other passwords while waiting on them. They are pretty, but consider removing them from the app.
A Google user
6 years ago
The token function itself has been working great for two separate Apps that use it for 2 factor authentication. My biggest frustration is with Norton itself not making it work (at least for me) for their own 2 factor setup in accessing my Norton account. I spent over two hours via chat a week ago with support people who had no clue about the App or the service. The 'supervisor' took screen shots and made it look like he was going to escalate, and a week later it is crickets. Unbelievable!
Michael Buxbaum
2 years ago
Tried repeatedl but would not work with my account. kept giving an invalid message. Perhaps I'm doing something wrong, but does not seem like it... very straight forward, I load the app, and enter the codes on my financial intuition website. I enter in the time allotted but can't make it work. Perhaps not all the bugs are worked out. Would lover for it to work. Tried uninstalling and repeating but no go. Sorry.
Aaron Doubek-Kraft
2 years ago
The core functionality of this app is generally well designed and laid out. However I discovered a fairly significant weakness upon getting a new phone: there's no way to transfer the paired apps to a new device or share them across devices. So it was inconvenient to set this up again on the new phone, but it could also mean losing access to your accounts if the device stopped working. Given there are other 2FA code options that do provide this functionality, I can't recommend VIP.
ToasterKing
2 years ago
On first launch, the app displays an error stating that there was a problem registering the app, which I can't get past. The error message offers an email address to message for help. I did so, and included plenty of detail on my configuration. After a week, there has been no response -- not even an auto-reply stating that they received my inquiry. Wasting the user's time by asking them to email nonexistent support just adds insult to injury.
