Virtuo: Hassle-free Car Rental
August 29, 2024
More About Virtuo: Hassle-free Car Rental
Book the car you want to hire in just a few clicks on our app.
2. UNLOCK
Forget physical keys - unlock the car via the app and enjoy a seamless experience.
3. DRIVE
Press the start button and hit the road!
Our premium cars are available for rental in the major cities in the UK, France, Germany, Spain, Italy and Portugal. More cities and countries coming soon!
CAR HIRE DELIVERY TO YOUR DOOR
We’ve gone one step further with our car delivery option. You can select, book and have a Mercedes delivered to your door. Our car rental delivery service is available in London zones 1-3 as well as in Paris, Barcelona, Madrid and Milan. Save time and stress by having your car delivered.
PREMIUM CARS
Book from a selection of premium cars. In the UK, you can rent a Mercedes A-Class or Mercedes GLA, from 1 to 90 days with a generous 150 miles per day included. In France, you can rent even more car models (BMW, Tesla or Peugeot). Trip to the sea? Adventure to the countryside? Whatever the occasion we have a car for you.
SIGN UP IN MINUTES
You can sign up to Virtuo in just a few clicks. Upload your licence and a selfie and we will take care of the rest. With everything done in the app before hand there is no need to wait around in the airport or in car rental offices. You just show up, unlock the car and go - it really is that simple!
STATE OF THE ART TECHNOLOGY
Our next generation technology puts you in control of the whole process via our application. Book and unlock your car in just a few clicks. All cars come with Apple CarPlay, GPS, Bluetooth, rear view camera, cruise control and many more options that will make your trip one to remember.
RELIABLE AND FLEXIBLE
Choose one of our three levels of protection and enjoy your trip with total peace of mind. With Virtuo you can rent a premium car 24/7. Modify or cancel your rental free of charge up to 3 hours before your rental start time (24 hours at an airport).
THE BEST VALUE FOR MONEY
No more paperwork, no more queues and no more counters, our application really is hassle free. Book and rent a Mercedes from 1-90 days at an unbeatable price. Perfect for a couple of days out of the city, a week away or a month long road trip. There really is no need to own a car!
ROAD TRIP SPECIALISTS
Whether you are going on holiday, running errands or escaping the city; we are your perfect partner to hit the road. Add up to 4 drivers free of charge and share the driving experience. If your plans change and you want to rent your Mercedes a little longer, just extend your duration or add extra mileage in the application. With Virtuo, anything is possible.
HOLIDAY EXPERTS
Our Mercedes cars are perfect for a holiday. You can hop in a car in just a few clicks and be on your way. Our generous mileage package and the option to add more means that no destination is off limits. If you’re travelling with the family and need a baby seat then that's no issue; just add it on when confirming your booking.
24/7 CUSTOMER SERVICE
Customer service is at the heart of what we do. We are proud to offer 24/7 assistance via our help centre where you can reach our team. Our customer service team are prepped and ready to help with any issues you may have. We’re in it together.
WE’D LOVE TO CONNECT WITH YOU
Find out more at https://www.govirtuo.com/uk
Follow us on Twitter https://twitter.com/virtuo_uk
Like us on Facebook at https://www.facebook.com/VirtuoUK/
Have a question? Visit https://www.govirtuo.com/uk/faq
Latest Version
5.1.20
August 29, 2024
Virtuo Technologies
Travel & Local
Android
1,115,946
Free
com.virtuo.customer
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User Reviews
Bogdan Bayer
3 years ago
Willing to bet this is the future of car renting. Excellent service, I had a flat tire and they did everything to help me fix it. Simple to use, all automated. Cheaper than the usual companies. The car was better than I expected, full option. Extremely impressed, already recommended to several friends.
Kerry Knight
5 years ago
I was lucky enough to get a vehicle during covid-19 and am very grateful to virtuo for it! The app did have some technical difficulties and on more than one occasion I needed to call a few times for them to remotely lock/unlock if the app wasn't connecting. Great service and company, the app could have been smoother!
A Google user
6 years ago
It is alright. I had an issue: the door didnt lock after I delivered the car (I tried several times, uninstalled and installed the app again). Lucky that one Virtuo's contractor was working on the car beside mine, and he called Virtuo and they fixed it. Can't imagine what would happen if instead of 7pm it was 2 am. Also, I got charged £27 for extra mileage (over 150 miles). I would not recommend it for long trips. Nothing serious to complain, but not over the moon with it
Denise Gemesio
4 years ago
Really avoid! 😤 The car was booked for 2-3 months and only 3 hours before arriving to destination (there were 2 hours of flight in the middle), they decided to "review" the account and concluded there were some security issues with it. So they closed my account and I found myself having to book a car last minute... I contacted the support but they're all bots, impossible to speak with someone! After some days, they refunded everything minus 50 euros... Nice thieves! 💸
Michael Dragos
3 years ago
4 stars because the app is buggy; e.g. had issues with the registration, also, the written directions to find the car were wrong, but the GPS location was ok, so I've found it easily; I also had to close the driver door twice, in order to lock the car from the app. The car was brand new, very clean, no issues with it. Will use it again.
A Google user
5 years ago
Edit: changed to 4 stars, their friendly support staff got back to me about my licence. Haven't had a chance to hire a car yet, but will update the review once do. Original review below Good UI, but I can't actually rent at the moment. I just renewed my driver's license this year and the validation process uses the date of issue (which in this case is the date of renewal) for the 1-year requirement. I tried to go through help to contact support but that goes to a blank page. UX could be better.
Antoine Lizée
2 years ago
After 10: Good. Still issues w/ virtual key. After 2 rentals: Good cars. Booking is easy. Prices are premium but ok. 2 big letdowns in both cases: 1/ The key can't start the car. It is infuriating. The car says that the key is missing when it's not. You need to start the car right when it opens, if you're lucky, it works. I wish we just had a normal key. 2/ impossible to get your car unless you get in with a resident for Gare du Nord. Interphone doesn't work! Also hard to get in/out
paul fuller
4 years ago
Great idea and really nice cars... BUT... The app is really poor and not intuitive at all. ALSO... there's some very odd thing going on with having to estimate and pre-pay for mileage over the rental allowance which means having to plot your route on Google maps and then try and predict where exactly you are going to drive while you have the car and stick to it. Doesn't appear to be any suggestion of a refund if you pre-pay for more miles than you actually use either but there is a penalty if you use more of course. It's the only thing that spoils the otherwise great simplicity of the idea... Well, that and the poor App
A Google user
5 years ago
The layout of the app is good and all functions work brilliantly. However what makes this app unusable and forces me to delete the app is that when I'm not using it, the app keeps force opening multiple times, like every few seconds, interrupting whatever I'm doing. This happens even when I force close the app. This is very annoying!! Please fix this
Jamie Norsa
5 years ago
As a car rental service they are great. No issues with the actual car, pickup, pricing etc. What completely lets this company down, and will likely tank this business in the not too distant future, is the app, which is a complete piece of garbage - crashing multiple times, not accepting information and buttons just simply not working. Wouldn't be the end of the world if you didn't have to USE THE APP TO START THE CAR. Needs to be fixed ASAP
Paul Duthie
3 years ago
Overall, a good rentall service. The customer service was great - call and messages. The car would sometimes take a while to register my phone, and therefore wouldn't start. The beginning of the rental was a little stressful in the heat as the app wouldnt accept my damage report. Tried 3 times (twice with the assistant on the phone).
A Google user
6 years ago
Great Mercedes A Class car, great drive and amazing integration with my Android phone; note: the car doesn't have USB C cable, only Micro USB and Apple Lightning, but I brought my own. The app worked well to manage the car during the time of the rental. Was sent good sms reminders and pick-up/return information as well. Could add 2nd driver for free. BUT: hefty £39 charge when I had to bring forward the start time by 75 minutes to accommodate a change of timings for the event I had to get to.
Lorna Ather
2 years ago
The service itself is great, the app is also good, with lots of great features. HOWEVER, it's really annoying when synching image and damage reports that my phone is constantly sending me notifications, meaning I have to put it on mute. Even after restarting my phone, it didn't go away for ages.
Alex
3 years ago
Once things got moving, the experience was good. But I had so many issues initially. Booking was cancelled 2 hours prior, reason given: I hadn't had my licence long enough. I've been driving for 22 years. This got resolved. I couldn't start the car with my downloaded key 3 times on the first day. Support was attentive. They would resend the key. I then couldn't download it over 4G, which meant I needed to use wifi. I resolved this, they did not suggest using wifi. Imagine if no wifi available
Jay Mcinerney
1 year ago
So overpriced £210 a day min £190 absolutely obserd when zip car is £60 ! A day deleting this app never would I pay them prices never airport car rental is like 34 a day for a small car enjoy
Hatem Mezlini
1 year ago
their customer service is almost non existing. If there is a problem with the car, do not expect any kind of assistance, they provide none. Also they charged me an imaginary fine that I never knew about.
Tia Tuovinen
1 year ago
Abysmal support. An app bug prevented me from canceling a Tesla booking (wanted to swap for a non-electric car due to obscure additional charges), after several days and desperate tries to speak with support they ended up canceling the booking, leaving me having to pay a much higher fee for the date I needed the car for. The worst support ever, a stylish brand will only take you so far, without customer advocacy and help you won't last long.
hadijio
1 year ago
Absolutely horrible customer service. While the app looks nice , extremely frustrating back office support with issues I faced during my recent trip.
Mohammed Kh
1 year ago
They've cancelled my booking when I checked out from hotel eventhought they delievred the car and it was in front of me. The reason was (my Credit Card doesn't match my Documents!), So? My Card didn't work and i had to use my friend's Card and I did explain that via mail! Thank you for making my Holiday sucks!
Damien Bataille
3 years ago
Unusable. Spent 3 days trying to rent a car, nothing work (payment refused with 3 cards, tried on 2 phones, 2 computers, etc etc). They use something called "3d secure" that American banks don't support. Email support is useless and doesn't even read your message (someone just copy and paste automated answers). Worse experience I have seen just to rent a car. I can't imagine if you have any problem when you succeed to rent one. Run away! Account deleted, app uninstalled.
