VTpass - Airtime & Bills Payme

akhan blessing

5 years ago

This app is great. Allows easy wallet crediting, easy purchase of airtime and data, meter token even insurance. If you cannot reach customer support online, you can reach help by chatting them up on social media like Twitter. Just search for VTpass. Nice app.

A Google user

6 years ago

If you are looking for hypertension, use this app. You pay for a service, you get debited and nothing else happens. No service rendered, money gone. You call the helpline, it rings and rings, no one picks up. You chat a customer service representative, I guess that one eats gum, ignores you and keeps playing their Candy Crush; no response. You end up asking yourself, "Who even send me 😥?". If you need peace of mind and great service, don't use VTpass.

Adetayo O'FEMI

4 years ago

Bad experience ever since I updated the app....I cannot print Receipt for my customers anymore....this is seriously frustrating to say the least. Kindly work on it please. I have chatted with support on several occasions but to no avail.

A Google user

5 years ago

This app is a fraud. I paid for electricity bill and i did not get the token for it. Ive been calling their service number and they are not picking. Their email is invalid and there is no way to track any transaction. They are a total scam. BEWARE!!!

ugochi igboekwe

3 years ago

I made EKEDC prepaid electricity bill payment on April 7, I was debited but no token was generated up till this moment. The transaction status was "initiated" and when I clicked "I was billed for transaction", and even clicked on help, nothing has happened since then, my money has not been returned and no token has been generated to me. Please do something about it

Omowaye Michael

4 years ago

The text on the receipt printed is too clumsy. Let the text have an additional line spacing to make it legible just like the previous update. Additionally, the minimum amount that appears for ikedc prepaid metre should also be allow to reflect on the transaction slip/receipt. Please kindly work on it. Thanks

A Google user

7 years ago

Hello admin, I really love this app. I registered as an agent. People come to buy airtime and pay for subscription at my place but sometimes when I subscribe for them they channels don't show up Until we call the customer care. And I don't like it since I will like people to see me as a reliable person Please make changes so that I can continue with the business.

feruke Rasaq

3 years ago

This company has nothing to offer their Agents, customer care, no response, email, no acknowledgment, you will unlisted IBEDC bill payment from the app without prior notice, no cash transfer, so what are u doing as wallet payment company, I made a wrong choice dealing with u, most of the IBEDC payments, you don't credit customer account and you didn't reversed the money back to the agent wallet, so what have u been upgrading all these while..

TY-INTEGRITY Business World

2 years ago

It's still not all good with your last update. Yes! The app is opening and transactions are seamlessly done but I'm unable to connect to my Bluetooth printer to print transaction receipt. Kindly assist to look into this as fast as possible please. Thanks

Black Star Sapphire

4 years ago

I used to recommend this app to people but recently your Customer Service is getting worse by the day. Very frustrating experience, please improve. Also send tokens immediately after the transaction is successful to prevent people going through the frustrating experience

Esther Akpan

5 years ago

It's a great app compare to others, very useful in paying bills fast and reliable, their customers care very friendly with quick response. Most importantly it has helped me to generate income from the commission gotten. Bravo to vtpass. But recently as of 2 days now the customer care line is never reachable and Phed payment is not accessible up till today accept i use my bank to pay for the phed. Kindly look into this Thank you vtpass

A Google user

5 years ago

Initially the app was good & this made me forfeited other apps, but I was quite surprise when I did subcription for my decorde and I was debited twice for different amount. I tried contacting customer line but to no avail, have also sent mail but yet to receive any positive response concerning my money refundment. Guys be careful with the app.

A Google user

6 years ago

Actually i like this app, you have good customer care i respect that but, the network is not constantly good especially during online wallet crediting, i currently have more than N10000 hook in the bank cos of this, and when i deposit money in your account it takes almost 2-3 hours before crediting. No bonuses no cashback. you really need to check your network(most) and business strategy(look in to the market and compete guys).

Akinte Anuoluwapo Titilopemi

4 years ago

I am a first time user. I paid for a client's dstv and for over 30 minutes it's still not showing, Also I recharged for a client. His phone have not been credited yet I have been debited for the two(2) transactions and charged for convinece. I don't think VTpass is reliable.

Naomi Nyiam

4 years ago

The app is not working on my phone. It says "setup app for first use", I keep tapping it but it's not opening. I'm using the website to pay bills. Please work on the app. Thanks. I just uninstalled and reinstalled the app. Now it says I should allow vtpass to make and manage phone calls. I tapped deny and it won't open. The app is not supposed to be for phone calls. I don't understand

Jinpatrick Maduneme

5 years ago

Excellent app! You can do a lot of things on this app. allows me to buy airtime or data of any network, pay my electricity bill in a snap and subscribe my decoder. There are other services as well such as third party motor insurance. The app comes with a live-chat platform for communicating with customer support instantly. Great app!

Christopher Ikhazuagbe

4 years ago

The app needs many modification. * Let the be an avenue when someone taps the back button it says "are you sure you want to close app" not automatically closing and then starting afresh again. * Work on the time when someone gets credited, too much delays. * Create a point for finger print scanning when logging automatically. (When I close the app, let it log me out automatically then leaves the username on the clipboard but password blank, then asks for it or fingerprint when ever I log in