Xfinity Mobile Care
October 13, 2025
More About Xfinity Mobile Care
* Simple Claim Filing - File and track your claim all in one place.
* Live US-Based Tech Support - Unlimited access 7 days a week to live tech pros via call, chat, screen share or camera share. Get help setting up your device, transferring contacts, downloading data, setting up applications and syncing to all your connected devices.
* Help At Your Fingertips - Access thousands of curated tips, tricks, and step-by-step quick fixes to get the most of your connected devices.
* Cybersecurity by Avast - Block malware-infected links and fake websites commonly used in phishing attacks.
* View Device Protection Coverage Details - Easily check your coverage benefits, service fees and deductibles, review your coverage documents and full program details.
Download now to begin using these great benefits and so much more.
This app requires the following permissions:
* Location permission to access your Wi-Fi network details to detect weak Wi-Fi settings.
* Accessibility permission (AccessibilityService API) in the Web Shield feature that protects you from threats on the web by alerting you to when you visit a malicious web site. Personal or sensitive data is not collected or stored.
* Device Administrator permission for device lock functionality (only if needed for stolen device, and only with real-time customer consent).
Note: The ability to access the claim filing and tracking feature from the Xfinity Mobile Care app is available only to those users enrolled in the Xfinity Mobile Care program and geographically restricted for usage within the United States and Canada.
Latest Version
3.443.0
October 13, 2025
Assurant, Inc.
Tools
Android
195,592
Free
com.pocketgeek.xfinity.android
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User Reviews
Bill Richmond
5 months ago
This replacement phone is junk. Xfinity couldn't even make it work. I have canceled my account with XFINITY. They said i would have to pay for the phone anyway. I am done messing with these people. I had to pay for a phone that they couldn't make work. I payed for something i can't even use. I would like to have a company like this. Sell junk to the consumer and get paid for it.
Calvin Butler
2 weeks ago
I've been trying to speak with a representative since 10:00 this morning and never got through and it's just poor customer service I'm trying to pay my bill and y'all don't want to accept my call or even answer the phone
Heidi Hoffman Treharne
3 months ago
I haven't noticed any opportunities to access Mobile Care so I'll just say "hi" this evening. I cherish any instruction or information. Thanks!
Eddie “Big Daddy” Wells
2 months ago
so if phone breaks u all still sneek in a deductible of alot of money so what is point of having this assurance on my phone its a free 18 dollars a month what a scam this is a rip off for real explain to me to make since
Ryan Rumsey
2 months ago
easy to use quick service and overall just really happy with xfinity and theyre services.
MightyMona2009
8 months ago
it will not let me do anything but file a claim. I believe I'm getting ripped off with these Razr Flip Phones. I bought 2 just a few months ago and they were supposed to be new but I know that one of them were refurbished because I'm a developer. mine does nothing but screw up since I received it. freezes, unstable, and gets really hot. The OS tries to totally control your every move. I can change settings and it will constantly change them back, plus 2 identical phones and 2 different OS Apps
Melanie Tunstall
11 months ago
I uploaded this as soon as I got the notice that Xfinity Mobile was cutting ties with Pocket Geek. Why did my phone start acting up?? I couldn't get a strong enough signal to fully open/ apps even on wifi!! I did so many searches for updates and restarted my device. Finally figured it all started happening after I downloaded the app. I uninstalled, did another reset and now all my apps are working! I can even have 4 or 5 apps running at the same time all doing fine!
Belinda Bennett
4 months ago
Basically a great experience and I love the turn over of apps to locate a allows us to enjoy of having a chance to view newest movies
Frances
2 months ago
You can't get anyone on the phone and I'm trying to get help to access voicemail for my phone number with xfinity.
George PJr
2 months ago
For the most part it works well, but there are things that just don't make any sense. And no one gets a perfect score!
Thomas Hill
1 year ago
Easy with access to Android opinioned apps that are said to be the best. Lots of specific phone articles that highlight capabilities. For my phn, there are many ill probably never use. I wasn't aware of them, either. It's another rabbit hole of interesting data like the best language courses, printing, photo and video apps. I must keep up with self-learning AI machines out there, right? 😀
David Britton (Shadow Jammer)
4 months ago
The only problem that I've had is when my Roku remote (in my phone) can't locate my Roku wireless television.
Jason g
3 months ago
constantly signing out and having to log back in and resend a code over and over. Not able to search for locations closer to my home location
Pascale Logan
2 months ago
Straightforward, no unnecessary jargon to make you wonder whether or not you understand, and fast. Too easy to use.
Graduate
2 months ago
Update: I did finally, after 2 weeks of effort and randomly calling corporate support numbers. reach a care team member in the states at corporate escalation who was able to resolve my bill. in general I can say Xfinity provides good products, but customer service outside the United States should be replaced in its entirety.
Dennis
2 months ago
Horrible, The anti-virus does NOT work! Had a Malware & a PUP on my phone & both Malwarebytes & Surfsharks anti-virus detected it. But the anti-virus by Xfinity Mobile Care did not. Did a update & a scan... came back fine/not detected.
DisOrder
2 months ago
The last image shows an antivirus as part of this app and is the reason I downloaded this however, there is no antivirus as far as I can see on this app. 👉uninstalled 8-12-25 Edit: I stated what the problem was in the review. Instead of sending me elsewhere why not just address my concern in public so others can see it
Big Jay
2 weeks ago
I have got terrible service... I made a claim on Sept 10 they took $115 off my card on the September 12... an i have not received my device an its September 23.. they charged me a extra $15 for Saturday delivery an its been 2 weeks an still no phone... I have called in numerous times.. 1st they told me That I will receive a Z-fold 6 because my device was unavailable.. I waited a week no phone.. called back an then they said it would be a Z-fold 4...PLEASE I JUST WANT A PHONE... WHY AM I PAYING I
Sarah Stewart
2 months ago
Absolute nightmare. This spring I had a cracked screen & despite living in a large city, the nearest repair facility was an hour to the north. I went ahead & paid the $100 deductible to get a replacement phone sent to me instead. The phone they sent has multiple issues, & when I sent in a repair request explaining this, it was denied. I called them about it as well. So that's 2 yrs of paying a monthly fee along with a $100 deductible for a replacement phone that's defective & they won't fix it.
Catherine Davis-O'Connor
2 weeks ago
pop-up and notifications for nothing keep happening and my phone should remain logged in unless I manually exit but it keeps signing out even though my phone service is with Xfinity and the phone was purchased with them.
