Zoho Assist - Remote Desktop
July 28, 2024
More About Zoho Assist - Remote Desktop
Send an invite to the remote session from the Zoho Assist - Technician app or share the invitation URL with customers. You will be instantly connected to your customer’s computer as soon as they accept the invite or click the URL.
Access unattended remote computers
With the Zoho Assist - Technician app, you can control your customer’s unattended remote computer no matter where you are. That means, you can troubleshoot on remote computers without even needing the customer to be in front of it.
Multiple monitor navigation
Navigate between any number of monitors connected to the remote desktop. Active monitor detection is done automatically.
Take instant screenshots
Zoho Assist remote access software Capture screenshots instantly with a single tap. Use the images to go through issues and troubleshoot later.
File transfer
Transfer files to and from your android device during a remote access session. Send and receive files even to a remote unattended computer.
Always secure
Zoho Assist uses advanced 128 bit and 256 bit AES encryption. All remote support sessions are secure and reliable.
Picture-in-picture
This mode enables you to view the on-going remote access session's screen outside the app, while you browse across other apps in your mobile.
How it works
Step 1: Open the Zoho Assist - Technician app. Enter the customer's email address to invite them to the remote support session. Alternatively, you can copy and send them the URL directly.
Step 2: The customer will be connected to the session once they click the invitation URL. Now you'll be able to see what the customers see. And also remotely control the customer's computer.
Step 3: Chat with the customer provide guidance. You can also choose to invite another technician to troubleshoot the issue together.
Please write to [email protected] and tell us about your experience. Also, if you want to provide remote support for a customer's android device, ask your customer to download our Customer app here:
https://play.google.com/store/apps/details?id=com.zoho.assist.agent
Latest Version
3.21.4
July 28, 2024
Zoho Corporation
IT Tools
Android
930,114
Free
com.zoho.assist
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User Reviews
A Google user
6 years ago
Used an alternative for years but the price was too expensive. Zoho have their pricing just right and the product is superb.
Andrew Wilson
4 years ago
Quick easy and precise in connectivity, communication and usability. Better than other RDP programs I have used before
Nancy Gregory
4 years ago
This is not working AT ALL nor is the technician responding to requests for help. They tell me to click on the link and there is none! When I have asked for help they are silent
Michael Collins
1 year ago
It really does work as described. I have a pixel fold and this app is enables me to work as if I was on a laptop
Nonnie Ross
1 year ago
Yep me too doesn't work just get me playing ring around the Rosie you know I really am getting tired of these apps that don't do what they say they can do and why is it google is letting them on here without test drive them.
A Google user
5 years ago
No way to delete characters/letters when typing on the android keyboard (G-Board).. also no modifier keys for ctrl+alt+tab+esc, etc etc. Also computers show in a random order for unattended mode, would be nice to be able to sort them or at least show in Alphabetical order.
A Google user
5 years ago
Installed latest version from play store as of 6th November 2019. Using OnePlus 3T with Android Pie. Track pad doesn't work as expected. Keyboard input also not working.
Alex Witkowski
2 years ago
works nice and quick, but boots you after a few minutes on free version. 3 stars because the interface is bad. 2 fingers to right click is a terrible design.
A Google user
6 years ago
Remoting a pc via an app takes a lot of zooming in and out. But in an emergency at least you can help or talk the client through what is going wrong and how to fix it
A Google user
5 years ago
Works once in a while. Freezes on my Galaxy S9. This product is much more reliable when accessing it from a desktop computer through a web browser.
A анонимный
4 years ago
My Note 10+ turns into a fireball if I use the app for like 10 minutes. I think it may just lock the CPU to max speed or something. But yeah it's awful, my phone has never been so hot otherwise.
Dale Taylor
2 years ago
Said an update was available and won't let me open the app when a customer urgently needs help and I don't have my laptop... Clearly Zoho have completely cocked up the update... Gives me the chance to find an alternative solution to subscribe to... Maybe find a cheaper solution for the 80+ machines we manage... One that will work when I need it to!
Jason Goodland
3 years ago
Love the app but after the recent update, I updated and it keeps popping up saying an update is available with an update button but no way to bypass it and I've already installed the update. Do we have a fix for this? *Update* Uninstalled the app and reinstalled it and it took care of the issue.
A Google user
6 years ago
The app should offer the option to use the touchscreen as a touchpad. It is very difficult to see the mouse pointer underneath a very big finger. See the Microsoft Remote Desktop app for a reference on using the touchscreen as a touchpad option.
A Google user
5 years ago
Disconnects me after something like 10 minutes. When viewing the compare editions, I see nothing about getting kicked off while trying to use the app actively. This used to be pretty decent but I also only used it a few times for family and friends.
A Google user
5 years ago
This app is useless for remote support. I'm using a Galaxy Tab A 10.1 with a Bluetooth mouse. If I use Zoho Assist through the Chrome Browser, it works as expected. If, however, I use the app the mouse doesn't work at all. It does not move the cursor on the remote computer, you still have to move it by touch. That makes it almost impossible to click on a tiny target like the close window X for instance. This app needs both mouse and keyboard support to make it useful.
Glenn F
4 years ago
Does not nag with ads like TeamViewer and I like that you can turn off analytics for privacy. My only issues is that unattended access should be password protected and when closing windows it sometimes doesn't show closed when it actually is. You have to click refresh to show that it actually closed.
Paul Edward
2 years ago
I don't get how/why so many ppl have left negative reviews. Granted, I've only used Zoho Assist for about a week but I've concluded it's the best remote access app I've used and I've tried most. There are no ads. I've used it on Linux, ChromeOS, Android and Windows so far so it functions (well) across platforms. And my #1 fav; Unattended Access connections REMAIN CONNECTED INDEFINITELY and don't time out! This can't be understated. TeamViewer is good but this factor alone makes ZA my preference
cityraildude
1 year ago
I can inagine that this app works well, but be careful because phishing scammers are using it to take control of your phone
Aaron Thomas
2 years ago
Update: shake for feedback was fixed in a recent update, but other issues are still present. | styluses do not work correctly (S-pen). The mouse is a bit lower than where you touch with the stylus, and clicking is extremely inconsistent. | no dark mode. | 2 finger scrolling is very difficult to do and inconsistent. Zooming in gets reset to fully zoomed out as soon as I start to move the mouse.
